user anger against compensation platform Stellantis

After months of negotiations, users of faulty PureTech engines have secured Stellantis to create a compensation platform that has been operational since 15 January. Only here “this is a real labyrinth”– condemns Christophe Legevak, the lawyer leading the class action against Stellantis. The first problem “Only incidents that occurred between January 1, 2022 and March 18, 2024 are eligible for financial compensation.”. This is exactly the answer Philippe Grépin, owner of a Peugeot 3008 with a PureTech engine, received from Stellantis.

“The date of the incident is the date of the repairs carried out in the garage”– the motorist accuses. In fact, his belt had not worked for several months. “At the time of the quote, I only had one repair appointment in May 2024 and it was impossible for me to prove that I had already contacted the dealership prior to the March 18 date.”he adds. Sebastian Cherniak, founder of a Facebook group for PureTech engine users, has the same problem. “Stellantis demonstrates amnesia for my 2020 nervous breakdown.”he adds.

They will not care about anyone, they will always find an answer.

platform user

“It’s just that their press release announcing the new compensation policy is dishonest.”– Sebastien Chernyak is indignant. In the latter, Stellantis states that “Customer satisfaction is at the core of our values”. At least for now, it’s a failure. “No one cares, they will always find the answer”– a user laments on the social network. “I also think that this platform is only to ensure their respectability, but they will always find a way to refuse our requests.”adds another.

Obstacle course requiring compensation

Moreover, the famous platform “very difficult to use”according to Christophe Legewac. First, you must determine the exact model of your model, since the support offered by Stellantis depends on it. After, “The car must be insured warranty extension (10 years/175,000 km) from the start date of the warranty”– notes the lawyer. The obstacle course does not end there, he testifies, Stellantis demands. “detailed accounts” from the last three revisions of the car. At the end of the form you must also demonstrate that the diagnosis of the fault caused by the PureTech engine was carried out on a Stellantis approved network.

Also angry, Gwenelle Lorgeyo, the owner of the damaged car, accuses Stellantis of playing “consumers’ ignorance of the law on consumer protection”. A problem that Christophe Legewac wants to solve directly. “Imagine that you fill out a form, in order to receive money you will have to agree to sign a transaction protocol in which you waive all other claims.”– the lawyer warns. In other words, Stellantis does not cover emotional, financial or personal injury. Sebastian Czerniak, for example, is saddened by the lack of compensation associated with the mind-boggling discount on his Peugeot 3008 on the second-hand market.

Procedure for filing a collective complaint

To remedy this, the users’ lawyer, Christophe Legewac, plans to file a complaint on February 15 for fraud, deceptive trade practices and endangering the lives of others. His goal is to engage Stellantis in order to avoid “to survive a scenario similar to the Philips ventilators scenario”. Faced with faulty devices emitting potentially carcinogenic particles, Philips was forced to pay compensation to its victims.

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And although financial markets expected a fine of three billion dollars, the company paid only $1 billion to victims. “I can understand that people in debt quickly leave the folder to receive a check through this form, but I consider it indecent to take advantage of this state of consumer weakness.”– concludes Christophe Legevak.